Conversational Routine in Transactional Talk within Intergenerational Interaction: A Case Study Excerpt: (Introduction only on this site) Intergenerational discourse is, to date, a subject which has been neglected somewhat. This is particularly the case within the realms of interactional analysis. Most people within Westerncivilisation are aware of a certain respect assumed for the elderly, yet empirical evidence of what facilitates this respect within actual conversation has not yet been fully investigated. Coupland, Coupland and Giles (1991:78) introduced the concept of elderly talk analysis with reference to the use of ‘Painful Self Disclosure’ (PSD) and troubles-telling in interaction- particularly between elderly participants and much younger interlocutors. In order to investigate this theory my study observes an interaction taking place in the semi medical setting of a chiropody clinic. The chiropodist will be known as Mrs Sally Williams ( SW when referred to in the analysis of discourse). The elderly patient being treated is a seventy year old female who has attended the clinic for some time. She will be known as Mrs Doris Berry (DB). Throughout my study I analyse the conversational routine of the patient and how she responds to reciprocation of troubles –telling from the chiropodist during treatment. Importantly, within this I shall be considering the negotiation of transactional talk against relational talk between the two interlocutors and how this is affected by their age differences ( the chiropodist being a lady in her early 30’s). Interesting points within the study include the patients’ attempt to maintain her standing in the lead of ‘floor’ throughout the conversation and subsequently, the chiropodists elicitations for more information which exhibits an interest in DW’s subject matter. However, another focus of this study concentrates on the chiropodist’s negotiation of subject matter during the conversation. There is particular interest to be seen in how she discreetly attempts to engineer the conversation ( or at least negotiation of a more evenly distributed exchange of issues between the two of them). The question of phatic communion is also observed, not only as a concept of opening and closing encounters, but included as a possible strategy employed throughout phases of the interaction (particularly where an apparent breakdown of the conversation has occurred). In accordance with this , I apply Coulmas’ (1981) study on Conversational Routine which encompasses the use of familiar phrases and sequences in given interactions. This data is particularly relevant to my own study as there are several instances during the interaction between chiropodist and patient where familiar sequences of set patterns are employed but cannot be easily placed under the labels of phaticity or conversational routine as such. These include reactions to disclosures which could be considered as predictable to the point of routinization but according to the context of the conversation would not necessarily be categorised specifically as a recognisable, fixed sequence used every day.